BroImTheBest Posted February 26, 2018 Share Posted February 26, 2018 I am trying to recharge kc or apex points and it is telling me unsuccessful everytime I contacted my bank and there is no problem on their end could I have some help please? Quote Link to comment Share on other sites More sharing options...
Administrators twostars Posted February 26, 2018 Administrators Share Posted February 26, 2018 Please send myself or Aesteris a PM with your account name and any other relevant info (a screenshot of the error would be helpful). Thanks. Quote Link to comment Share on other sites More sharing options...
BroImTheBest Posted February 26, 2018 Author Share Posted February 26, 2018 Did you get my messages? Quote Link to comment Share on other sites More sharing options...
Administrators twostars Posted February 26, 2018 Administrators Share Posted February 26, 2018 Yes, sorry, timezones suck. Looking into it right now. Quote Link to comment Share on other sites More sharing options...
BroImTheBest Posted February 26, 2018 Author Share Posted February 26, 2018 Thank you Quote Link to comment Share on other sites More sharing options...
Administrators twostars Posted February 26, 2018 Administrators Share Posted February 26, 2018 The credit card payments are all declined with the reason from the bank being 'DO NOT HONOR'. Recommendations for dealing with that are waiting 30 minutes after the last attempt and making sure your CVV/CVC code is correct. I see your attempts via PayPal on their end, but don't actually see them on ours. I'm not sure if this is a bug on our behalf or not (maybe you changed payment methods after the transaction was declined and we don't allow for that on our end?), but regardless of that those haven't cleared either -- unless I'm mistaken their current status is simply pending. I'll keep an eye on them and see if anything happens. If I'm right and they do clear (what's the payment status on your side in PayPal?), I'll have to manually process them for now until we fix that. Quote Link to comment Share on other sites More sharing options...
BroImTheBest Posted February 27, 2018 Author Share Posted February 27, 2018 It's saying on my side in PayPal the transaction was declined. I'm not sure what's going on I have contacted my bank and they said there is no hold or restrictions for this transaction also nothing from the fraud department they are allowing the transaction to be made Quote Link to comment Share on other sites More sharing options...
BroImTheBest Posted February 27, 2018 Author Share Posted February 27, 2018 Should I try again? Quote Link to comment Share on other sites More sharing options...
Administrators twostars Posted February 27, 2018 Administrators Share Posted February 27, 2018 I see you've just successfully made a transaction now. Know what was causing it? Quote Link to comment Share on other sites More sharing options...
BroImTheBest Posted February 27, 2018 Author Share Posted February 27, 2018 Yea I got it figured out it was my bank after all 1 person told me it was fine another said it wasn't go figure lol thank you for the quick response and help ? Quote Link to comment Share on other sites More sharing options...
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