WEBSITE & FORUMS ARE FINALLY BACK. Will keep updating here.
Thankyou so much for your patience & support during this time.
15/11/2018: Server is down for extended maintenance to replace a problematic disk drive which is causing lag (requiring pulling data off an existing RAID array and reinstalling the operating system).
It is expected our provider will begin this procedure at 9:00 AM server time (UTC+2), so before then we need to ensure all of our raw data is backed up for quick restoration.
Thanks for your patience.
Current provider was supposed to replace 2 disks (well, 1, but they insisted on replacing both). This is apparently too difficult a task to ask of them. Lot of waiting around while they do a whole lot of nothing.
Ordered new server with another provider. This was approved and provisioned way faster (should've just done this from the start).<br />
Setting up new dedicated server, downloaded & restored backups, configured services & restored functionality.
Currently testing everything to make sure it's still working correctly, not too long now.
UPDATE (15/11/2018 10:40 AM UTC+2):
Everything is backed up, however provider has yet to commence hardware changes. Waiting on them at this point.
UPDATE (15/11/2018 05:45 PM UTC+2):
Provider hasn't yet started. They asked for confirmation, which they received but haven't yet begun as of this time.
It will likely be down for several hours longer, while we sleep and they hopefully do their thing - eventually (we waited around as long as we could). Sorry for the inconvenience.
UPDATE (16/11/2018 12:00 AM UTC+2):
We've (finally) been told that due to unexpected technical limitations, our intended setup isn't actually possible.
So instead, we've been forced to swap another storage drive to the same SSD, and bump both of them up as they're too small for our needs if both are required to be the same (installed independently, not in a RAID together).
This is a lot less ideal, but it'll do for now until we can re-evaluate and perhaps start looking at other providers in future (again. RIP).
We'll update this again once they update us further (which they may not do until after they're done, judging by their previous update).
Thanks for your patience.
UPDATE (16/11/2018 06:00 AM UTC+2):
Provider once again asked for confirmation, to which we responded pretty much immediately afterwards. No indication of when they'll begin...
UPDATE (16/11/2018 03:00 PM UTC+2):
Ordered a new dedicated server from another provider.
As it's the weekend, this order may not be processed until Monday, but one way or another we'll get the server back up. If our current provider gets around to dealing with our request, we'll continue to use them for a short while until we can switch over to the new provider as their support is ridiculously unacceptable.
Thanks again for your patience & understanding.
UPDATE (16/11/2018 04:00 PM UTC+2):
We've been informed that the drives are "being installed now" and that the OS will take "24 hours to install & update" because they "ensure servers are always patched up".
UPDATE (16/11/2018 05:20 PM UTC+2):
(dedicated server finally went offline, so it appears they're doing things.)
UPDATE (16/11/2018 07:00 PM UTC+2):
New dedicated server order was processed, purchasing licenses & preparing to install the operating system. No update on our current dedicated server.
UPDATE (16/11/2018 07:05 PM UTC+2):
Waiting for license order to be processed.
UPDATE (16/11/2018 09:00 PM UTC+2):
License order has been processed, so I can now begin installing the new dedicated server (screw the old provider. >_>)
UPDATE (16/11/2018 09:05 PM UTC+2):
Operating system is now installing.
UPDATE (16/11/2018 09:35 PM UTC+2):
Operating system is installed. Downloading & installing updates.
UPDATE (16/11/2018 10:00 PM UTC+2):
Downloading backup data (may take a bit).
UPDATE (17/11/2018 04:00 AM UTC+2):
Restoring data & configuring services.
UPDATE (17/11/2018 05:30 AM UTC+2):
Restored database, website & forums functionality. Can finally see the light at the end of this tunnel!
UPDATE (17/11/2018 09:00 AM UTC+2):
Prepared compensation, and testing everything to make sure it's still working correctly after restoration. Not too long now.
Implemented Bad Luck protection for Darkness Weapon vouchers from [Halloween Chests].
Every chest you exchange will increase your chances of obtaining a Darkness Weapon voucher until it's guaranteed, so it's not left completely to luck if you'll get one (it will just dictate when, not "if").
Increased the expiration time on several items obtained from [Halloween Chests] to 24 hours.
Removed [Blessed Upgrade Scrolls] and [Reverse Item Strengthen Scrolls] from the [Halloween Chests] (slightly increasing some of the other drop rates to compensate).
[Update] Darkness Mace's anti-heal effect now deals 1:1 damage to healing (up from half the healing amount).
YoYoPizzaRapper(Chris) & YoYoPussyRapper(Elior) 2VS2 IJenna & Elos. End Result 5-1.
IJenna paid me 9000KC worth in items as you can see in the video. And he don't want to give us 1000KC because we logged on YoYoPizzaRapper&YoYoPussyRapper they dont understand that Gahi/Pizza is my oldtime friend and PussyRapper my #1 Taiwan friend<3. So TheGangAgency are calling me a scammer because i logged on YoYoPizzaRapper instead of Gahi himself but funny thing is XanthisLatex played on IJenna so it's not only the CN clan that used their friends for play for them but also them so how am i scammer?? And this isn't even a good reason to call someone a scammer you that didn’t pay 1000KC @IJenna and try not to that’s scamming maybe next time tell eachother the real owners stay on their accounts? Hello.!! But you guys didn’t so Nerde 1000KC!!
Anyways 9000KC got paid but we still need to get 1000KC more which they don't want to give as u can see here:
IJenna angry on me because i log PizzaRapper just reason for not pay 1000KC not nice reason. And even if angry on me was a good reason they still also doing this to my little brother Elior
PS: I didn't want to upload this video at all. But IJenna talk to Elior about me that i kufur everyone blabla and he don't want pay 1000KC is reason i continue upload i didn't want to upload against Elos but this IJenna don't leave me another choice.... and tbh im a part of CN clan i like them i think all taiwans and chinese are nice persons even the long range ones. They not here for polemic/drama and u (TheGangAgency) call them out and make racism against them and challenge them for 10.000KC so i said to CN i will login and play for CN. So PizzaRapper didn’t even ask me for it i came up with it myself so those people stop talk them. And free kc is ofcourse always welcome
@VERSACEONTHEFLOOR Thanks for ur trust btw😊
And don't forget to seal ur items
Edit: IJenna confirms he don't want to pay the last 1000KC while the bet was 10k kc and he only give me 9k kc. Nice scammer IJenna / TheGangAgency Clan Leader not nice:
Crying IJenna because i login YoYoPizzaRapper but XanthisLatex login IJenna also not real owner hello??? NICE CRY:
Give last 1000KC. And i remove video you did this to urself you say to Elior i'm salak kufur and other bad words and scam Me and Elior 1000KC while u make challenge 10.000KC but only give 9000KC??? I waiting 1000KC Scammer!!!