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twostars

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  1. Like
    twostars got a reaction from BroOk in Make Ultima strong again   
    A certain server started running their Christmas event a week ago. So I mean, I don't think it's too much of a stretch for it to be running right now.
  2. Like
    twostars got a reaction from BroOk in Killing Felankor for royal clan bug?   
    Who tried to loot it? Also, when you say it was empty, did it tell you that or did it open up and visually show as if it were empty?
    Edit:
    I've just given TukeFin the Royal Emblem that dropped.
  3. Sad
    twostars got a reaction from BroOk in Aesteris & twostars, Let's do the math together?   
    Tell me: what did anyone lose?
    The answer: nothing.
    Play and you keep your rank. Nothing effectively changed except these people who could previously go AFK for weeks and still be on top have to play now to hold their rank. And they still have their headstart, because all numbers are scaled.
    Call me crazy, but that doesn't seem like such a big deal.
  4. Thanks
    twostars got a reaction from BroOk in About Clan Grades & Cape [You shouldn't had reduced them]   
    Not true. PK activity's been noticeably increasing.
    Going to close this thread. The point's been made.
  5. Thanks
    twostars got a reaction from red123 in Patch notes (31/12/2018)   
    Changelog
    [Hotfix] Dark Knight Crossbows once again always trigger their root on a successful proc. Previously the official behaviour was to stun (i.e. complete loss of control with no counter), so we temporarily mitigated it by not guaranteeing the stun. As the official behaviour (and thus, ours) changed to simply root (i.e. partial loss of control with counters), there's no need for this nerf to still exist - so it will now once again always root on proc. [Hotfix] Enabled HP scaling on the Christmas event Snowmen & its Star boss. This should mean they take longer to kill which allows other players to get a chance to get credited. We're aware that players are using Smoke screen to try to prevent players from tagging things to credit, which this should help mitigate. Remember, you can easily get credit by attacking or healing a player who's tagged it. Consumable items (e.g. Undying scroll, etc.) will now correctly be repurchased with the charges they had on deletion. The Undying scroll used for the Christmas event no longer targets party members. Clan Nation Transfers have been disabled for, at least, the foreseeable future. We're currently looking into an alternative way of dealing with PK balance, but for right now the clan transfers are heavily abused for the Christmas event so it'll be disabled until we implement a better solution. Please note that you can still use the individual Nation Transfer feature, available via the Power-Up Store.
  6. Confused
    twostars got a reaction from BroOk in About Clan Grades & Cape [You shouldn't had reduced them]   
    I mean there's obviously more to it than that, but I was just making the point that it's not as simple as you make it out to be.
    Besides, your suggestion ultimately accomplishes the same thing - clans lose their progress because they can no longer afford the costs. This is counter-intuitive to what we want.
    Ultimately, reducing the requirements makes a lot more sense for a PK server, honestly. It fits nicely with where we want to head with more PK elements.
    As Aesteris said in his posts, there are other things coming which will fill in that gap & make this make more sense.
    PS: You also don't need to @mention us. Notifications are disabled for that kind've thing, otherwise it's abused with it posted in every thread.
    No. That's the point of the rescaling.
  7. Thanks
    twostars got a reaction from red123 in Patch notes (31/12/2018)   
    Changelog
    [Hotfix] Dark Knight Crossbows once again always trigger their root on a successful proc. Previously the official behaviour was to stun (i.e. complete loss of control with no counter), so we temporarily mitigated it by not guaranteeing the stun. As the official behaviour (and thus, ours) changed to simply root (i.e. partial loss of control with counters), there's no need for this nerf to still exist - so it will now once again always root on proc. [Hotfix] Enabled HP scaling on the Christmas event Snowmen & its Star boss. This should mean they take longer to kill which allows other players to get a chance to get credited. We're aware that players are using Smoke screen to try to prevent players from tagging things to credit, which this should help mitigate. Remember, you can easily get credit by attacking or healing a player who's tagged it. Consumable items (e.g. Undying scroll, etc.) will now correctly be repurchased with the charges they had on deletion. The Undying scroll used for the Christmas event no longer targets party members. Clan Nation Transfers have been disabled for, at least, the foreseeable future. We're currently looking into an alternative way of dealing with PK balance, but for right now the clan transfers are heavily abused for the Christmas event so it'll be disabled until we implement a better solution. Please note that you can still use the individual Nation Transfer feature, available via the Power-Up Store.
  8. Like
    twostars got a reaction from Dragon in shiny boss   
    I tweaked scaling a little bit more, so we'll see how it goes next run.
  9. Thanks
    twostars got a reaction from red123 in Patch notes (31/12/2018)   
    Changelog
    [Hotfix] Dark Knight Crossbows once again always trigger their root on a successful proc. Previously the official behaviour was to stun (i.e. complete loss of control with no counter), so we temporarily mitigated it by not guaranteeing the stun. As the official behaviour (and thus, ours) changed to simply root (i.e. partial loss of control with counters), there's no need for this nerf to still exist - so it will now once again always root on proc. [Hotfix] Enabled HP scaling on the Christmas event Snowmen & its Star boss. This should mean they take longer to kill which allows other players to get a chance to get credited. We're aware that players are using Smoke screen to try to prevent players from tagging things to credit, which this should help mitigate. Remember, you can easily get credit by attacking or healing a player who's tagged it. Consumable items (e.g. Undying scroll, etc.) will now correctly be repurchased with the charges they had on deletion. The Undying scroll used for the Christmas event no longer targets party members. Clan Nation Transfers have been disabled for, at least, the foreseeable future. We're currently looking into an alternative way of dealing with PK balance, but for right now the clan transfers are heavily abused for the Christmas event so it'll be disabled until we implement a better solution. Please note that you can still use the individual Nation Transfer feature, available via the Power-Up Store.
  10. Thanks
    twostars got a reaction from red123 in Patch notes (31/12/2018)   
    Changelog
    [Hotfix] Dark Knight Crossbows once again always trigger their root on a successful proc. Previously the official behaviour was to stun (i.e. complete loss of control with no counter), so we temporarily mitigated it by not guaranteeing the stun. As the official behaviour (and thus, ours) changed to simply root (i.e. partial loss of control with counters), there's no need for this nerf to still exist - so it will now once again always root on proc. [Hotfix] Enabled HP scaling on the Christmas event Snowmen & its Star boss. This should mean they take longer to kill which allows other players to get a chance to get credited. We're aware that players are using Smoke screen to try to prevent players from tagging things to credit, which this should help mitigate. Remember, you can easily get credit by attacking or healing a player who's tagged it. Consumable items (e.g. Undying scroll, etc.) will now correctly be repurchased with the charges they had on deletion. The Undying scroll used for the Christmas event no longer targets party members. Clan Nation Transfers have been disabled for, at least, the foreseeable future. We're currently looking into an alternative way of dealing with PK balance, but for right now the clan transfers are heavily abused for the Christmas event so it'll be disabled until we implement a better solution. Please note that you can still use the individual Nation Transfer feature, available via the Power-Up Store.
  11. Like
    twostars got a reaction from Wintrading in BUT I DID REPORT THIS TO GM - "MRPICKLES", You CAN CHECK Yesterday's my PM to him from Chayni.   
    As for the PM mentioned in the title, I've looked over it.
    He literally just tells you exactly what I've been telling you.
    "If you abuse it, you get banned, that's how things work"
    "there are many known bugs that are waiting for fix but that doesn't mean that you can freely abuse them"
     
    You:
    "what does it means if they don't care?"

    Him:
    "wtf lol"
    "they care about every bug"
    "and everything"
    "they just can't fix everything at once"
    So I don't know what kind've incriminating evidence you wanted me to discover, but all I'm seeing is him telling you that bug abuse is illegal. Like it's always been.
    If you're trying to make Eos look bad to, somehow, get away with bug abusing, then boy do I have news for you. You might just be eligible for an extension on that ban.
  12. Like
    twostars got a reaction from IIIAmJohnWick in Patch notes (06/12/2018)   
    Changelog
    Weekly quests should now expire correctly when logging in after the scheduled reset time. Improved database & website (forums, panel, store, etc.) performance. This consequently affects game access; throughout certain times players were unable to login while the system was backlogged with (slow) requests. This should no longer occur. Please let us know if anything doesn't work correctly with any of the websites. While we're looking at these issues, next up on my list is to swap the forums over to using an SSL certificate. The reason we don't currently is purely because of complications with the shoutbox, which is only used for staff updates now so it should be less of a concern what happens with it.
  13. Thanks
    twostars got a reaction from red123 in Warrior's M23 skill   
    We allowed for this buff in these cases and removed the epicenter damage reduction from these types of skills, so this should definitely be fixed.
  14. Like
    twostars got a reaction from neXusLeen in Full Client   
    The panel should be back online now. Thanks for your patience.
  15. Thanks
    twostars got a reaction from red123 in Patch notes (19/11/2018)   
    Changelog
    Increased the range & damage of Guard Towers in CZ & RLB. Increased the duration of compensation items to 7 days (from 5) and allowed them all to be stored.
  16. Thanks
    twostars got a reaction from red123 in Cospre sets   
    They've been bumped up to 7 days and are now storable. Closed.
  17. Like
    twostars got a reaction from Rougean in [Maintenance update] Server is back online!   
    Hey guys,
    The maintenance is finally over and the server's back online on a new dedicated server with our new provider.
    Without the disk I/O issues, a lot of the lag we were experience should be completely gone now, and the shift back should also reduce the ping for many players.
    By way of apology, players who login in the next 2 weeks (once per account) will receive:
     - 1 x Cospre set [5 days] (includes armor, helmet, Pathos Gloves x 2, Hellfire wings)
     - 7 days of Switching premium
    Note that these will be sent to the first character that logs in, however once logged in you can exchange the vouchers and then transfer them to one of your alts on the same account.
    Additionally, as we know that UTC is something that everyone looks forward to, we've rescheduled UTC for Bifrost time (only for today). This is in an hour from this post.
    Once again, thanks to everyone for sticking it out with us. It's been a rough ride.
    Enjoy!
  18. Like
    twostars got a reaction from Rougean in [Maintenance update] Server is back online!   
    Hey guys,
    The maintenance is finally over and the server's back online on a new dedicated server with our new provider.
    Without the disk I/O issues, a lot of the lag we were experience should be completely gone now, and the shift back should also reduce the ping for many players.
    By way of apology, players who login in the next 2 weeks (once per account) will receive:
     - 1 x Cospre set [5 days] (includes armor, helmet, Pathos Gloves x 2, Hellfire wings)
     - 7 days of Switching premium
    Note that these will be sent to the first character that logs in, however once logged in you can exchange the vouchers and then transfer them to one of your alts on the same account.
    Additionally, as we know that UTC is something that everyone looks forward to, we've rescheduled UTC for Bifrost time (only for today). This is in an hour from this post.
    Once again, thanks to everyone for sticking it out with us. It's been a rough ride.
    Enjoy!
  19. Like
    twostars got a reaction from Rougean in [Maintenance update] Server is back online!   
    Hey guys,
    The maintenance is finally over and the server's back online on a new dedicated server with our new provider.
    Without the disk I/O issues, a lot of the lag we were experience should be completely gone now, and the shift back should also reduce the ping for many players.
    By way of apology, players who login in the next 2 weeks (once per account) will receive:
     - 1 x Cospre set [5 days] (includes armor, helmet, Pathos Gloves x 2, Hellfire wings)
     - 7 days of Switching premium
    Note that these will be sent to the first character that logs in, however once logged in you can exchange the vouchers and then transfer them to one of your alts on the same account.
    Additionally, as we know that UTC is something that everyone looks forward to, we've rescheduled UTC for Bifrost time (only for today). This is in an hour from this post.
    Once again, thanks to everyone for sticking it out with us. It's been a rough ride.
    Enjoy!
  20. Like
    twostars got a reaction from Rougean in [Maintenance update] Server is back online!   
    Hey guys,
    The maintenance is finally over and the server's back online on a new dedicated server with our new provider.
    Without the disk I/O issues, a lot of the lag we were experience should be completely gone now, and the shift back should also reduce the ping for many players.
    By way of apology, players who login in the next 2 weeks (once per account) will receive:
     - 1 x Cospre set [5 days] (includes armor, helmet, Pathos Gloves x 2, Hellfire wings)
     - 7 days of Switching premium
    Note that these will be sent to the first character that logs in, however once logged in you can exchange the vouchers and then transfer them to one of your alts on the same account.
    Additionally, as we know that UTC is something that everyone looks forward to, we've rescheduled UTC for Bifrost time (only for today). This is in an hour from this post.
    Once again, thanks to everyone for sticking it out with us. It's been a rough ride.
    Enjoy!
  21. Like
    twostars got a reaction from VERSACEONTHEFLOOR in [Update] Extended server maintenance   
    Hey guys,
    WEBSITE & FORUMS ARE FINALLY BACK. Will keep updating here.
    Thankyou so much for your patience & support during this time.
    15/11/2018: Server is down for extended maintenance to replace a problematic disk drive which is causing lag (requiring pulling data off an existing RAID array and reinstalling the operating system).
    It is expected our provider will begin this procedure at 9:00 AM server time (UTC+2), so before then we need to ensure all of our raw data is backed up for quick restoration.
    Thanks for your patience.
    SUMMARY
    Current provider was supposed to replace 2 disks (well, 1, but they insisted on replacing both). This is apparently too difficult a task to ask of them. Lot of waiting around while they do a whole lot of nothing.
    Ordered new server with another provider. This was approved and provisioned way faster (should've just done this from the start).<br />
    Setting up new dedicated server, downloaded & restored backups, configured services & restored functionality.
    Currently testing everything to make sure it's still working correctly, not too long now.
     
     
    UPDATE (15/11/2018 10:40 AM UTC+2):
    Everything is backed up, however provider has yet to commence hardware changes. Waiting on them at this point.
    UPDATE (15/11/2018 05:45 PM UTC+2):
    Provider hasn't yet started. They asked for confirmation, which they received but haven't yet begun as of this time.
    It will likely be down for several hours longer, while we sleep and they hopefully do their thing - eventually (we waited around as long as we could). Sorry for the inconvenience.

    UPDATE (16/11/2018 12:00 AM UTC+2):
    We've (finally) been told that due to unexpected technical limitations, our intended setup isn't actually possible.
    So instead, we've been forced to swap another storage drive to the same SSD, and bump both of them up as they're too small for our needs if both are required to be the same (installed independently, not in a RAID together).
    This is a lot less ideal, but it'll do for now until we can re-evaluate and perhaps start looking at other providers in future (again. RIP).
    We'll update this again once they update us further (which they may not do until after they're done, judging by their previous update).
    Thanks for your patience.
    UPDATE (16/11/2018 06:00 AM UTC+2):
    Provider once again asked for confirmation, to which we responded pretty much immediately afterwards. No indication of when they'll begin...

    UPDATE (16/11/2018 03:00 PM UTC+2):
    Ordered a new dedicated server from another provider.

    As it's the weekend, this order may not be processed until Monday, but one way or another we'll get the server back up. If our current provider gets around to dealing with our request, we'll continue to use them for a short while until we can switch over to the new provider as their support is ridiculously unacceptable.

    Thanks again for your patience & understanding.
    UPDATE (16/11/2018 04:00 PM UTC+2):
    We've been informed that the drives are "being installed now" and that the OS will take "24 hours to install & update" because they "ensure servers are always patched up".
    UPDATE (16/11/2018 05:20 PM UTC+2):
    (dedicated server finally went offline, so it appears they're doing things.)

    UPDATE (16/11/2018 07:00 PM UTC+2):
    New dedicated server order was processed, purchasing licenses & preparing to install the operating system. No update on our current dedicated server.
    UPDATE (16/11/2018 07:05 PM UTC+2):
    Waiting for license order to be processed.
    UPDATE (16/11/2018 09:00 PM UTC+2):
    License order has been processed, so I can now begin installing the new dedicated server (screw the old provider. >_>)

    UPDATE (16/11/2018 09:05 PM UTC+2):
    Operating system is now installing.

    UPDATE (16/11/2018 09:35 PM UTC+2):
    Operating system is installed. Downloading & installing updates.

    UPDATE (16/11/2018 10:00 PM UTC+2):
    Downloading backup data (may take a bit).
    UPDATE (17/11/2018 04:00 AM UTC+2):
    Restoring data & configuring services.
    UPDATE (17/11/2018 05:30 AM UTC+2):
    Restored database, website & forums functionality. Can finally see the light at the end of this tunnel!
    UPDATE (17/11/2018 09:00 AM UTC+2):
    Prepared compensation, and testing everything to make sure it's still working correctly after restoration. Not too long now.
  22. Like
    twostars got a reaction from VERSACEONTHEFLOOR in [Update] Extended server maintenance   
    Hey guys,
    WEBSITE & FORUMS ARE FINALLY BACK. Will keep updating here.
    Thankyou so much for your patience & support during this time.
    15/11/2018: Server is down for extended maintenance to replace a problematic disk drive which is causing lag (requiring pulling data off an existing RAID array and reinstalling the operating system).
    It is expected our provider will begin this procedure at 9:00 AM server time (UTC+2), so before then we need to ensure all of our raw data is backed up for quick restoration.
    Thanks for your patience.
    SUMMARY
    Current provider was supposed to replace 2 disks (well, 1, but they insisted on replacing both). This is apparently too difficult a task to ask of them. Lot of waiting around while they do a whole lot of nothing.
    Ordered new server with another provider. This was approved and provisioned way faster (should've just done this from the start).<br />
    Setting up new dedicated server, downloaded & restored backups, configured services & restored functionality.
    Currently testing everything to make sure it's still working correctly, not too long now.
     
     
    UPDATE (15/11/2018 10:40 AM UTC+2):
    Everything is backed up, however provider has yet to commence hardware changes. Waiting on them at this point.
    UPDATE (15/11/2018 05:45 PM UTC+2):
    Provider hasn't yet started. They asked for confirmation, which they received but haven't yet begun as of this time.
    It will likely be down for several hours longer, while we sleep and they hopefully do their thing - eventually (we waited around as long as we could). Sorry for the inconvenience.

    UPDATE (16/11/2018 12:00 AM UTC+2):
    We've (finally) been told that due to unexpected technical limitations, our intended setup isn't actually possible.
    So instead, we've been forced to swap another storage drive to the same SSD, and bump both of them up as they're too small for our needs if both are required to be the same (installed independently, not in a RAID together).
    This is a lot less ideal, but it'll do for now until we can re-evaluate and perhaps start looking at other providers in future (again. RIP).
    We'll update this again once they update us further (which they may not do until after they're done, judging by their previous update).
    Thanks for your patience.
    UPDATE (16/11/2018 06:00 AM UTC+2):
    Provider once again asked for confirmation, to which we responded pretty much immediately afterwards. No indication of when they'll begin...

    UPDATE (16/11/2018 03:00 PM UTC+2):
    Ordered a new dedicated server from another provider.

    As it's the weekend, this order may not be processed until Monday, but one way or another we'll get the server back up. If our current provider gets around to dealing with our request, we'll continue to use them for a short while until we can switch over to the new provider as their support is ridiculously unacceptable.

    Thanks again for your patience & understanding.
    UPDATE (16/11/2018 04:00 PM UTC+2):
    We've been informed that the drives are "being installed now" and that the OS will take "24 hours to install & update" because they "ensure servers are always patched up".
    UPDATE (16/11/2018 05:20 PM UTC+2):
    (dedicated server finally went offline, so it appears they're doing things.)

    UPDATE (16/11/2018 07:00 PM UTC+2):
    New dedicated server order was processed, purchasing licenses & preparing to install the operating system. No update on our current dedicated server.
    UPDATE (16/11/2018 07:05 PM UTC+2):
    Waiting for license order to be processed.
    UPDATE (16/11/2018 09:00 PM UTC+2):
    License order has been processed, so I can now begin installing the new dedicated server (screw the old provider. >_>)

    UPDATE (16/11/2018 09:05 PM UTC+2):
    Operating system is now installing.

    UPDATE (16/11/2018 09:35 PM UTC+2):
    Operating system is installed. Downloading & installing updates.

    UPDATE (16/11/2018 10:00 PM UTC+2):
    Downloading backup data (may take a bit).
    UPDATE (17/11/2018 04:00 AM UTC+2):
    Restoring data & configuring services.
    UPDATE (17/11/2018 05:30 AM UTC+2):
    Restored database, website & forums functionality. Can finally see the light at the end of this tunnel!
    UPDATE (17/11/2018 09:00 AM UTC+2):
    Prepared compensation, and testing everything to make sure it's still working correctly after restoration. Not too long now.
  23. Like
    twostars got a reaction from VERSACEONTHEFLOOR in [Update] Extended server maintenance   
    Hey guys,
    WEBSITE & FORUMS ARE FINALLY BACK. Will keep updating here.
    Thankyou so much for your patience & support during this time.
    15/11/2018: Server is down for extended maintenance to replace a problematic disk drive which is causing lag (requiring pulling data off an existing RAID array and reinstalling the operating system).
    It is expected our provider will begin this procedure at 9:00 AM server time (UTC+2), so before then we need to ensure all of our raw data is backed up for quick restoration.
    Thanks for your patience.
    SUMMARY
    Current provider was supposed to replace 2 disks (well, 1, but they insisted on replacing both). This is apparently too difficult a task to ask of them. Lot of waiting around while they do a whole lot of nothing.
    Ordered new server with another provider. This was approved and provisioned way faster (should've just done this from the start).<br />
    Setting up new dedicated server, downloaded & restored backups, configured services & restored functionality.
    Currently testing everything to make sure it's still working correctly, not too long now.
     
     
    UPDATE (15/11/2018 10:40 AM UTC+2):
    Everything is backed up, however provider has yet to commence hardware changes. Waiting on them at this point.
    UPDATE (15/11/2018 05:45 PM UTC+2):
    Provider hasn't yet started. They asked for confirmation, which they received but haven't yet begun as of this time.
    It will likely be down for several hours longer, while we sleep and they hopefully do their thing - eventually (we waited around as long as we could). Sorry for the inconvenience.

    UPDATE (16/11/2018 12:00 AM UTC+2):
    We've (finally) been told that due to unexpected technical limitations, our intended setup isn't actually possible.
    So instead, we've been forced to swap another storage drive to the same SSD, and bump both of them up as they're too small for our needs if both are required to be the same (installed independently, not in a RAID together).
    This is a lot less ideal, but it'll do for now until we can re-evaluate and perhaps start looking at other providers in future (again. RIP).
    We'll update this again once they update us further (which they may not do until after they're done, judging by their previous update).
    Thanks for your patience.
    UPDATE (16/11/2018 06:00 AM UTC+2):
    Provider once again asked for confirmation, to which we responded pretty much immediately afterwards. No indication of when they'll begin...

    UPDATE (16/11/2018 03:00 PM UTC+2):
    Ordered a new dedicated server from another provider.

    As it's the weekend, this order may not be processed until Monday, but one way or another we'll get the server back up. If our current provider gets around to dealing with our request, we'll continue to use them for a short while until we can switch over to the new provider as their support is ridiculously unacceptable.

    Thanks again for your patience & understanding.
    UPDATE (16/11/2018 04:00 PM UTC+2):
    We've been informed that the drives are "being installed now" and that the OS will take "24 hours to install & update" because they "ensure servers are always patched up".
    UPDATE (16/11/2018 05:20 PM UTC+2):
    (dedicated server finally went offline, so it appears they're doing things.)

    UPDATE (16/11/2018 07:00 PM UTC+2):
    New dedicated server order was processed, purchasing licenses & preparing to install the operating system. No update on our current dedicated server.
    UPDATE (16/11/2018 07:05 PM UTC+2):
    Waiting for license order to be processed.
    UPDATE (16/11/2018 09:00 PM UTC+2):
    License order has been processed, so I can now begin installing the new dedicated server (screw the old provider. >_>)

    UPDATE (16/11/2018 09:05 PM UTC+2):
    Operating system is now installing.

    UPDATE (16/11/2018 09:35 PM UTC+2):
    Operating system is installed. Downloading & installing updates.

    UPDATE (16/11/2018 10:00 PM UTC+2):
    Downloading backup data (may take a bit).
    UPDATE (17/11/2018 04:00 AM UTC+2):
    Restoring data & configuring services.
    UPDATE (17/11/2018 05:30 AM UTC+2):
    Restored database, website & forums functionality. Can finally see the light at the end of this tunnel!
    UPDATE (17/11/2018 09:00 AM UTC+2):
    Prepared compensation, and testing everything to make sure it's still working correctly after restoration. Not too long now.
  24. Like
    twostars got a reaction from VERSACEONTHEFLOOR in [Update] Extended server maintenance   
    Hey guys,
    WEBSITE & FORUMS ARE FINALLY BACK. Will keep updating here.
    Thankyou so much for your patience & support during this time.
    15/11/2018: Server is down for extended maintenance to replace a problematic disk drive which is causing lag (requiring pulling data off an existing RAID array and reinstalling the operating system).
    It is expected our provider will begin this procedure at 9:00 AM server time (UTC+2), so before then we need to ensure all of our raw data is backed up for quick restoration.
    Thanks for your patience.
    SUMMARY
    Current provider was supposed to replace 2 disks (well, 1, but they insisted on replacing both). This is apparently too difficult a task to ask of them. Lot of waiting around while they do a whole lot of nothing.
    Ordered new server with another provider. This was approved and provisioned way faster (should've just done this from the start).<br />
    Setting up new dedicated server, downloaded & restored backups, configured services & restored functionality.
    Currently testing everything to make sure it's still working correctly, not too long now.
     
     
    UPDATE (15/11/2018 10:40 AM UTC+2):
    Everything is backed up, however provider has yet to commence hardware changes. Waiting on them at this point.
    UPDATE (15/11/2018 05:45 PM UTC+2):
    Provider hasn't yet started. They asked for confirmation, which they received but haven't yet begun as of this time.
    It will likely be down for several hours longer, while we sleep and they hopefully do their thing - eventually (we waited around as long as we could). Sorry for the inconvenience.

    UPDATE (16/11/2018 12:00 AM UTC+2):
    We've (finally) been told that due to unexpected technical limitations, our intended setup isn't actually possible.
    So instead, we've been forced to swap another storage drive to the same SSD, and bump both of them up as they're too small for our needs if both are required to be the same (installed independently, not in a RAID together).
    This is a lot less ideal, but it'll do for now until we can re-evaluate and perhaps start looking at other providers in future (again. RIP).
    We'll update this again once they update us further (which they may not do until after they're done, judging by their previous update).
    Thanks for your patience.
    UPDATE (16/11/2018 06:00 AM UTC+2):
    Provider once again asked for confirmation, to which we responded pretty much immediately afterwards. No indication of when they'll begin...

    UPDATE (16/11/2018 03:00 PM UTC+2):
    Ordered a new dedicated server from another provider.

    As it's the weekend, this order may not be processed until Monday, but one way or another we'll get the server back up. If our current provider gets around to dealing with our request, we'll continue to use them for a short while until we can switch over to the new provider as their support is ridiculously unacceptable.

    Thanks again for your patience & understanding.
    UPDATE (16/11/2018 04:00 PM UTC+2):
    We've been informed that the drives are "being installed now" and that the OS will take "24 hours to install & update" because they "ensure servers are always patched up".
    UPDATE (16/11/2018 05:20 PM UTC+2):
    (dedicated server finally went offline, so it appears they're doing things.)

    UPDATE (16/11/2018 07:00 PM UTC+2):
    New dedicated server order was processed, purchasing licenses & preparing to install the operating system. No update on our current dedicated server.
    UPDATE (16/11/2018 07:05 PM UTC+2):
    Waiting for license order to be processed.
    UPDATE (16/11/2018 09:00 PM UTC+2):
    License order has been processed, so I can now begin installing the new dedicated server (screw the old provider. >_>)

    UPDATE (16/11/2018 09:05 PM UTC+2):
    Operating system is now installing.

    UPDATE (16/11/2018 09:35 PM UTC+2):
    Operating system is installed. Downloading & installing updates.

    UPDATE (16/11/2018 10:00 PM UTC+2):
    Downloading backup data (may take a bit).
    UPDATE (17/11/2018 04:00 AM UTC+2):
    Restoring data & configuring services.
    UPDATE (17/11/2018 05:30 AM UTC+2):
    Restored database, website & forums functionality. Can finally see the light at the end of this tunnel!
    UPDATE (17/11/2018 09:00 AM UTC+2):
    Prepared compensation, and testing everything to make sure it's still working correctly after restoration. Not too long now.
  25. Like
    twostars got a reaction from VERSACEONTHEFLOOR in [Update] Extended server maintenance   
    Hey guys,
    WEBSITE & FORUMS ARE FINALLY BACK. Will keep updating here.
    Thankyou so much for your patience & support during this time.
    15/11/2018: Server is down for extended maintenance to replace a problematic disk drive which is causing lag (requiring pulling data off an existing RAID array and reinstalling the operating system).
    It is expected our provider will begin this procedure at 9:00 AM server time (UTC+2), so before then we need to ensure all of our raw data is backed up for quick restoration.
    Thanks for your patience.
    SUMMARY
    Current provider was supposed to replace 2 disks (well, 1, but they insisted on replacing both). This is apparently too difficult a task to ask of them. Lot of waiting around while they do a whole lot of nothing.
    Ordered new server with another provider. This was approved and provisioned way faster (should've just done this from the start).<br />
    Setting up new dedicated server, downloaded & restored backups, configured services & restored functionality.
    Currently testing everything to make sure it's still working correctly, not too long now.
     
     
    UPDATE (15/11/2018 10:40 AM UTC+2):
    Everything is backed up, however provider has yet to commence hardware changes. Waiting on them at this point.
    UPDATE (15/11/2018 05:45 PM UTC+2):
    Provider hasn't yet started. They asked for confirmation, which they received but haven't yet begun as of this time.
    It will likely be down for several hours longer, while we sleep and they hopefully do their thing - eventually (we waited around as long as we could). Sorry for the inconvenience.

    UPDATE (16/11/2018 12:00 AM UTC+2):
    We've (finally) been told that due to unexpected technical limitations, our intended setup isn't actually possible.
    So instead, we've been forced to swap another storage drive to the same SSD, and bump both of them up as they're too small for our needs if both are required to be the same (installed independently, not in a RAID together).
    This is a lot less ideal, but it'll do for now until we can re-evaluate and perhaps start looking at other providers in future (again. RIP).
    We'll update this again once they update us further (which they may not do until after they're done, judging by their previous update).
    Thanks for your patience.
    UPDATE (16/11/2018 06:00 AM UTC+2):
    Provider once again asked for confirmation, to which we responded pretty much immediately afterwards. No indication of when they'll begin...

    UPDATE (16/11/2018 03:00 PM UTC+2):
    Ordered a new dedicated server from another provider.

    As it's the weekend, this order may not be processed until Monday, but one way or another we'll get the server back up. If our current provider gets around to dealing with our request, we'll continue to use them for a short while until we can switch over to the new provider as their support is ridiculously unacceptable.

    Thanks again for your patience & understanding.
    UPDATE (16/11/2018 04:00 PM UTC+2):
    We've been informed that the drives are "being installed now" and that the OS will take "24 hours to install & update" because they "ensure servers are always patched up".
    UPDATE (16/11/2018 05:20 PM UTC+2):
    (dedicated server finally went offline, so it appears they're doing things.)

    UPDATE (16/11/2018 07:00 PM UTC+2):
    New dedicated server order was processed, purchasing licenses & preparing to install the operating system. No update on our current dedicated server.
    UPDATE (16/11/2018 07:05 PM UTC+2):
    Waiting for license order to be processed.
    UPDATE (16/11/2018 09:00 PM UTC+2):
    License order has been processed, so I can now begin installing the new dedicated server (screw the old provider. >_>)

    UPDATE (16/11/2018 09:05 PM UTC+2):
    Operating system is now installing.

    UPDATE (16/11/2018 09:35 PM UTC+2):
    Operating system is installed. Downloading & installing updates.

    UPDATE (16/11/2018 10:00 PM UTC+2):
    Downloading backup data (may take a bit).
    UPDATE (17/11/2018 04:00 AM UTC+2):
    Restoring data & configuring services.
    UPDATE (17/11/2018 05:30 AM UTC+2):
    Restored database, website & forums functionality. Can finally see the light at the end of this tunnel!
    UPDATE (17/11/2018 09:00 AM UTC+2):
    Prepared compensation, and testing everything to make sure it's still working correctly after restoration. Not too long now.
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