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twostars

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  1. Like
    twostars got a reaction from Rougean in [Maintenance update] Server is back online!   
    Hey guys,
    The maintenance is finally over and the server's back online on a new dedicated server with our new provider.
    Without the disk I/O issues, a lot of the lag we were experience should be completely gone now, and the shift back should also reduce the ping for many players.
    By way of apology, players who login in the next 2 weeks (once per account) will receive:
     - 1 x Cospre set [5 days] (includes armor, helmet, Pathos Gloves x 2, Hellfire wings)
     - 7 days of Switching premium
    Note that these will be sent to the first character that logs in, however once logged in you can exchange the vouchers and then transfer them to one of your alts on the same account.
    Additionally, as we know that UTC is something that everyone looks forward to, we've rescheduled UTC for Bifrost time (only for today). This is in an hour from this post.
    Once again, thanks to everyone for sticking it out with us. It's been a rough ride.
    Enjoy!
  2. Like
    twostars got a reaction from Rougean in [Maintenance update] Server is back online!   
    Hey guys,
    The maintenance is finally over and the server's back online on a new dedicated server with our new provider.
    Without the disk I/O issues, a lot of the lag we were experience should be completely gone now, and the shift back should also reduce the ping for many players.
    By way of apology, players who login in the next 2 weeks (once per account) will receive:
     - 1 x Cospre set [5 days] (includes armor, helmet, Pathos Gloves x 2, Hellfire wings)
     - 7 days of Switching premium
    Note that these will be sent to the first character that logs in, however once logged in you can exchange the vouchers and then transfer them to one of your alts on the same account.
    Additionally, as we know that UTC is something that everyone looks forward to, we've rescheduled UTC for Bifrost time (only for today). This is in an hour from this post.
    Once again, thanks to everyone for sticking it out with us. It's been a rough ride.
    Enjoy!
  3. Like
    twostars got a reaction from Rougean in [Maintenance update] Server is back online!   
    Hey guys,
    The maintenance is finally over and the server's back online on a new dedicated server with our new provider.
    Without the disk I/O issues, a lot of the lag we were experience should be completely gone now, and the shift back should also reduce the ping for many players.
    By way of apology, players who login in the next 2 weeks (once per account) will receive:
     - 1 x Cospre set [5 days] (includes armor, helmet, Pathos Gloves x 2, Hellfire wings)
     - 7 days of Switching premium
    Note that these will be sent to the first character that logs in, however once logged in you can exchange the vouchers and then transfer them to one of your alts on the same account.
    Additionally, as we know that UTC is something that everyone looks forward to, we've rescheduled UTC for Bifrost time (only for today). This is in an hour from this post.
    Once again, thanks to everyone for sticking it out with us. It's been a rough ride.
    Enjoy!
  4. Like
    twostars got a reaction from Rougean in [Maintenance update] Server is back online!   
    Hey guys,
    The maintenance is finally over and the server's back online on a new dedicated server with our new provider.
    Without the disk I/O issues, a lot of the lag we were experience should be completely gone now, and the shift back should also reduce the ping for many players.
    By way of apology, players who login in the next 2 weeks (once per account) will receive:
     - 1 x Cospre set [5 days] (includes armor, helmet, Pathos Gloves x 2, Hellfire wings)
     - 7 days of Switching premium
    Note that these will be sent to the first character that logs in, however once logged in you can exchange the vouchers and then transfer them to one of your alts on the same account.
    Additionally, as we know that UTC is something that everyone looks forward to, we've rescheduled UTC for Bifrost time (only for today). This is in an hour from this post.
    Once again, thanks to everyone for sticking it out with us. It's been a rough ride.
    Enjoy!
  5. Like
    twostars got a reaction from popo1783 in [Update] Extended server maintenance   
    Hey guys,
    WEBSITE & FORUMS ARE FINALLY BACK. Will keep updating here.
    Thankyou so much for your patience & support during this time.
    15/11/2018: Server is down for extended maintenance to replace a problematic disk drive which is causing lag (requiring pulling data off an existing RAID array and reinstalling the operating system).
    It is expected our provider will begin this procedure at 9:00 AM server time (UTC+2), so before then we need to ensure all of our raw data is backed up for quick restoration.
    Thanks for your patience.
    SUMMARY
    Current provider was supposed to replace 2 disks (well, 1, but they insisted on replacing both). This is apparently too difficult a task to ask of them. Lot of waiting around while they do a whole lot of nothing.
    Ordered new server with another provider. This was approved and provisioned way faster (should've just done this from the start).<br />
    Setting up new dedicated server, downloaded & restored backups, configured services & restored functionality.
    Currently testing everything to make sure it's still working correctly, not too long now.
     
     
    UPDATE (15/11/2018 10:40 AM UTC+2):
    Everything is backed up, however provider has yet to commence hardware changes. Waiting on them at this point.
    UPDATE (15/11/2018 05:45 PM UTC+2):
    Provider hasn't yet started. They asked for confirmation, which they received but haven't yet begun as of this time.
    It will likely be down for several hours longer, while we sleep and they hopefully do their thing - eventually (we waited around as long as we could). Sorry for the inconvenience.

    UPDATE (16/11/2018 12:00 AM UTC+2):
    We've (finally) been told that due to unexpected technical limitations, our intended setup isn't actually possible.
    So instead, we've been forced to swap another storage drive to the same SSD, and bump both of them up as they're too small for our needs if both are required to be the same (installed independently, not in a RAID together).
    This is a lot less ideal, but it'll do for now until we can re-evaluate and perhaps start looking at other providers in future (again. RIP).
    We'll update this again once they update us further (which they may not do until after they're done, judging by their previous update).
    Thanks for your patience.
    UPDATE (16/11/2018 06:00 AM UTC+2):
    Provider once again asked for confirmation, to which we responded pretty much immediately afterwards. No indication of when they'll begin...

    UPDATE (16/11/2018 03:00 PM UTC+2):
    Ordered a new dedicated server from another provider.

    As it's the weekend, this order may not be processed until Monday, but one way or another we'll get the server back up. If our current provider gets around to dealing with our request, we'll continue to use them for a short while until we can switch over to the new provider as their support is ridiculously unacceptable.

    Thanks again for your patience & understanding.
    UPDATE (16/11/2018 04:00 PM UTC+2):
    We've been informed that the drives are "being installed now" and that the OS will take "24 hours to install & update" because they "ensure servers are always patched up".
    UPDATE (16/11/2018 05:20 PM UTC+2):
    (dedicated server finally went offline, so it appears they're doing things.)

    UPDATE (16/11/2018 07:00 PM UTC+2):
    New dedicated server order was processed, purchasing licenses & preparing to install the operating system. No update on our current dedicated server.
    UPDATE (16/11/2018 07:05 PM UTC+2):
    Waiting for license order to be processed.
    UPDATE (16/11/2018 09:00 PM UTC+2):
    License order has been processed, so I can now begin installing the new dedicated server (screw the old provider. >_>)

    UPDATE (16/11/2018 09:05 PM UTC+2):
    Operating system is now installing.

    UPDATE (16/11/2018 09:35 PM UTC+2):
    Operating system is installed. Downloading & installing updates.

    UPDATE (16/11/2018 10:00 PM UTC+2):
    Downloading backup data (may take a bit).
    UPDATE (17/11/2018 04:00 AM UTC+2):
    Restoring data & configuring services.
    UPDATE (17/11/2018 05:30 AM UTC+2):
    Restored database, website & forums functionality. Can finally see the light at the end of this tunnel!
    UPDATE (17/11/2018 09:00 AM UTC+2):
    Prepared compensation, and testing everything to make sure it's still working correctly after restoration. Not too long now.
  6. Like
    twostars got a reaction from popo1783 in [Update] Extended server maintenance   
    Hey guys,
    WEBSITE & FORUMS ARE FINALLY BACK. Will keep updating here.
    Thankyou so much for your patience & support during this time.
    15/11/2018: Server is down for extended maintenance to replace a problematic disk drive which is causing lag (requiring pulling data off an existing RAID array and reinstalling the operating system).
    It is expected our provider will begin this procedure at 9:00 AM server time (UTC+2), so before then we need to ensure all of our raw data is backed up for quick restoration.
    Thanks for your patience.
    SUMMARY
    Current provider was supposed to replace 2 disks (well, 1, but they insisted on replacing both). This is apparently too difficult a task to ask of them. Lot of waiting around while they do a whole lot of nothing.
    Ordered new server with another provider. This was approved and provisioned way faster (should've just done this from the start).<br />
    Setting up new dedicated server, downloaded & restored backups, configured services & restored functionality.
    Currently testing everything to make sure it's still working correctly, not too long now.
     
     
    UPDATE (15/11/2018 10:40 AM UTC+2):
    Everything is backed up, however provider has yet to commence hardware changes. Waiting on them at this point.
    UPDATE (15/11/2018 05:45 PM UTC+2):
    Provider hasn't yet started. They asked for confirmation, which they received but haven't yet begun as of this time.
    It will likely be down for several hours longer, while we sleep and they hopefully do their thing - eventually (we waited around as long as we could). Sorry for the inconvenience.

    UPDATE (16/11/2018 12:00 AM UTC+2):
    We've (finally) been told that due to unexpected technical limitations, our intended setup isn't actually possible.
    So instead, we've been forced to swap another storage drive to the same SSD, and bump both of them up as they're too small for our needs if both are required to be the same (installed independently, not in a RAID together).
    This is a lot less ideal, but it'll do for now until we can re-evaluate and perhaps start looking at other providers in future (again. RIP).
    We'll update this again once they update us further (which they may not do until after they're done, judging by their previous update).
    Thanks for your patience.
    UPDATE (16/11/2018 06:00 AM UTC+2):
    Provider once again asked for confirmation, to which we responded pretty much immediately afterwards. No indication of when they'll begin...

    UPDATE (16/11/2018 03:00 PM UTC+2):
    Ordered a new dedicated server from another provider.

    As it's the weekend, this order may not be processed until Monday, but one way or another we'll get the server back up. If our current provider gets around to dealing with our request, we'll continue to use them for a short while until we can switch over to the new provider as their support is ridiculously unacceptable.

    Thanks again for your patience & understanding.
    UPDATE (16/11/2018 04:00 PM UTC+2):
    We've been informed that the drives are "being installed now" and that the OS will take "24 hours to install & update" because they "ensure servers are always patched up".
    UPDATE (16/11/2018 05:20 PM UTC+2):
    (dedicated server finally went offline, so it appears they're doing things.)

    UPDATE (16/11/2018 07:00 PM UTC+2):
    New dedicated server order was processed, purchasing licenses & preparing to install the operating system. No update on our current dedicated server.
    UPDATE (16/11/2018 07:05 PM UTC+2):
    Waiting for license order to be processed.
    UPDATE (16/11/2018 09:00 PM UTC+2):
    License order has been processed, so I can now begin installing the new dedicated server (screw the old provider. >_>)

    UPDATE (16/11/2018 09:05 PM UTC+2):
    Operating system is now installing.

    UPDATE (16/11/2018 09:35 PM UTC+2):
    Operating system is installed. Downloading & installing updates.

    UPDATE (16/11/2018 10:00 PM UTC+2):
    Downloading backup data (may take a bit).
    UPDATE (17/11/2018 04:00 AM UTC+2):
    Restoring data & configuring services.
    UPDATE (17/11/2018 05:30 AM UTC+2):
    Restored database, website & forums functionality. Can finally see the light at the end of this tunnel!
    UPDATE (17/11/2018 09:00 AM UTC+2):
    Prepared compensation, and testing everything to make sure it's still working correctly after restoration. Not too long now.
  7. Like
    twostars got a reaction from popo1783 in [Update] Extended server maintenance   
    Hey guys,
    WEBSITE & FORUMS ARE FINALLY BACK. Will keep updating here.
    Thankyou so much for your patience & support during this time.
    15/11/2018: Server is down for extended maintenance to replace a problematic disk drive which is causing lag (requiring pulling data off an existing RAID array and reinstalling the operating system).
    It is expected our provider will begin this procedure at 9:00 AM server time (UTC+2), so before then we need to ensure all of our raw data is backed up for quick restoration.
    Thanks for your patience.
    SUMMARY
    Current provider was supposed to replace 2 disks (well, 1, but they insisted on replacing both). This is apparently too difficult a task to ask of them. Lot of waiting around while they do a whole lot of nothing.
    Ordered new server with another provider. This was approved and provisioned way faster (should've just done this from the start).<br />
    Setting up new dedicated server, downloaded & restored backups, configured services & restored functionality.
    Currently testing everything to make sure it's still working correctly, not too long now.
     
     
    UPDATE (15/11/2018 10:40 AM UTC+2):
    Everything is backed up, however provider has yet to commence hardware changes. Waiting on them at this point.
    UPDATE (15/11/2018 05:45 PM UTC+2):
    Provider hasn't yet started. They asked for confirmation, which they received but haven't yet begun as of this time.
    It will likely be down for several hours longer, while we sleep and they hopefully do their thing - eventually (we waited around as long as we could). Sorry for the inconvenience.

    UPDATE (16/11/2018 12:00 AM UTC+2):
    We've (finally) been told that due to unexpected technical limitations, our intended setup isn't actually possible.
    So instead, we've been forced to swap another storage drive to the same SSD, and bump both of them up as they're too small for our needs if both are required to be the same (installed independently, not in a RAID together).
    This is a lot less ideal, but it'll do for now until we can re-evaluate and perhaps start looking at other providers in future (again. RIP).
    We'll update this again once they update us further (which they may not do until after they're done, judging by their previous update).
    Thanks for your patience.
    UPDATE (16/11/2018 06:00 AM UTC+2):
    Provider once again asked for confirmation, to which we responded pretty much immediately afterwards. No indication of when they'll begin...

    UPDATE (16/11/2018 03:00 PM UTC+2):
    Ordered a new dedicated server from another provider.

    As it's the weekend, this order may not be processed until Monday, but one way or another we'll get the server back up. If our current provider gets around to dealing with our request, we'll continue to use them for a short while until we can switch over to the new provider as their support is ridiculously unacceptable.

    Thanks again for your patience & understanding.
    UPDATE (16/11/2018 04:00 PM UTC+2):
    We've been informed that the drives are "being installed now" and that the OS will take "24 hours to install & update" because they "ensure servers are always patched up".
    UPDATE (16/11/2018 05:20 PM UTC+2):
    (dedicated server finally went offline, so it appears they're doing things.)

    UPDATE (16/11/2018 07:00 PM UTC+2):
    New dedicated server order was processed, purchasing licenses & preparing to install the operating system. No update on our current dedicated server.
    UPDATE (16/11/2018 07:05 PM UTC+2):
    Waiting for license order to be processed.
    UPDATE (16/11/2018 09:00 PM UTC+2):
    License order has been processed, so I can now begin installing the new dedicated server (screw the old provider. >_>)

    UPDATE (16/11/2018 09:05 PM UTC+2):
    Operating system is now installing.

    UPDATE (16/11/2018 09:35 PM UTC+2):
    Operating system is installed. Downloading & installing updates.

    UPDATE (16/11/2018 10:00 PM UTC+2):
    Downloading backup data (may take a bit).
    UPDATE (17/11/2018 04:00 AM UTC+2):
    Restoring data & configuring services.
    UPDATE (17/11/2018 05:30 AM UTC+2):
    Restored database, website & forums functionality. Can finally see the light at the end of this tunnel!
    UPDATE (17/11/2018 09:00 AM UTC+2):
    Prepared compensation, and testing everything to make sure it's still working correctly after restoration. Not too long now.
  8. Like
    twostars got a reaction from popo1783 in [Update] Extended server maintenance   
    Hey guys,
    WEBSITE & FORUMS ARE FINALLY BACK. Will keep updating here.
    Thankyou so much for your patience & support during this time.
    15/11/2018: Server is down for extended maintenance to replace a problematic disk drive which is causing lag (requiring pulling data off an existing RAID array and reinstalling the operating system).
    It is expected our provider will begin this procedure at 9:00 AM server time (UTC+2), so before then we need to ensure all of our raw data is backed up for quick restoration.
    Thanks for your patience.
    SUMMARY
    Current provider was supposed to replace 2 disks (well, 1, but they insisted on replacing both). This is apparently too difficult a task to ask of them. Lot of waiting around while they do a whole lot of nothing.
    Ordered new server with another provider. This was approved and provisioned way faster (should've just done this from the start).<br />
    Setting up new dedicated server, downloaded & restored backups, configured services & restored functionality.
    Currently testing everything to make sure it's still working correctly, not too long now.
     
     
    UPDATE (15/11/2018 10:40 AM UTC+2):
    Everything is backed up, however provider has yet to commence hardware changes. Waiting on them at this point.
    UPDATE (15/11/2018 05:45 PM UTC+2):
    Provider hasn't yet started. They asked for confirmation, which they received but haven't yet begun as of this time.
    It will likely be down for several hours longer, while we sleep and they hopefully do their thing - eventually (we waited around as long as we could). Sorry for the inconvenience.

    UPDATE (16/11/2018 12:00 AM UTC+2):
    We've (finally) been told that due to unexpected technical limitations, our intended setup isn't actually possible.
    So instead, we've been forced to swap another storage drive to the same SSD, and bump both of them up as they're too small for our needs if both are required to be the same (installed independently, not in a RAID together).
    This is a lot less ideal, but it'll do for now until we can re-evaluate and perhaps start looking at other providers in future (again. RIP).
    We'll update this again once they update us further (which they may not do until after they're done, judging by their previous update).
    Thanks for your patience.
    UPDATE (16/11/2018 06:00 AM UTC+2):
    Provider once again asked for confirmation, to which we responded pretty much immediately afterwards. No indication of when they'll begin...

    UPDATE (16/11/2018 03:00 PM UTC+2):
    Ordered a new dedicated server from another provider.

    As it's the weekend, this order may not be processed until Monday, but one way or another we'll get the server back up. If our current provider gets around to dealing with our request, we'll continue to use them for a short while until we can switch over to the new provider as their support is ridiculously unacceptable.

    Thanks again for your patience & understanding.
    UPDATE (16/11/2018 04:00 PM UTC+2):
    We've been informed that the drives are "being installed now" and that the OS will take "24 hours to install & update" because they "ensure servers are always patched up".
    UPDATE (16/11/2018 05:20 PM UTC+2):
    (dedicated server finally went offline, so it appears they're doing things.)

    UPDATE (16/11/2018 07:00 PM UTC+2):
    New dedicated server order was processed, purchasing licenses & preparing to install the operating system. No update on our current dedicated server.
    UPDATE (16/11/2018 07:05 PM UTC+2):
    Waiting for license order to be processed.
    UPDATE (16/11/2018 09:00 PM UTC+2):
    License order has been processed, so I can now begin installing the new dedicated server (screw the old provider. >_>)

    UPDATE (16/11/2018 09:05 PM UTC+2):
    Operating system is now installing.

    UPDATE (16/11/2018 09:35 PM UTC+2):
    Operating system is installed. Downloading & installing updates.

    UPDATE (16/11/2018 10:00 PM UTC+2):
    Downloading backup data (may take a bit).
    UPDATE (17/11/2018 04:00 AM UTC+2):
    Restoring data & configuring services.
    UPDATE (17/11/2018 05:30 AM UTC+2):
    Restored database, website & forums functionality. Can finally see the light at the end of this tunnel!
    UPDATE (17/11/2018 09:00 AM UTC+2):
    Prepared compensation, and testing everything to make sure it's still working correctly after restoration. Not too long now.
  9. Like
    twostars got a reaction from popo1783 in [Update] Extended server maintenance   
    Hey guys,
    WEBSITE & FORUMS ARE FINALLY BACK. Will keep updating here.
    Thankyou so much for your patience & support during this time.
    15/11/2018: Server is down for extended maintenance to replace a problematic disk drive which is causing lag (requiring pulling data off an existing RAID array and reinstalling the operating system).
    It is expected our provider will begin this procedure at 9:00 AM server time (UTC+2), so before then we need to ensure all of our raw data is backed up for quick restoration.
    Thanks for your patience.
    SUMMARY
    Current provider was supposed to replace 2 disks (well, 1, but they insisted on replacing both). This is apparently too difficult a task to ask of them. Lot of waiting around while they do a whole lot of nothing.
    Ordered new server with another provider. This was approved and provisioned way faster (should've just done this from the start).<br />
    Setting up new dedicated server, downloaded & restored backups, configured services & restored functionality.
    Currently testing everything to make sure it's still working correctly, not too long now.
     
     
    UPDATE (15/11/2018 10:40 AM UTC+2):
    Everything is backed up, however provider has yet to commence hardware changes. Waiting on them at this point.
    UPDATE (15/11/2018 05:45 PM UTC+2):
    Provider hasn't yet started. They asked for confirmation, which they received but haven't yet begun as of this time.
    It will likely be down for several hours longer, while we sleep and they hopefully do their thing - eventually (we waited around as long as we could). Sorry for the inconvenience.

    UPDATE (16/11/2018 12:00 AM UTC+2):
    We've (finally) been told that due to unexpected technical limitations, our intended setup isn't actually possible.
    So instead, we've been forced to swap another storage drive to the same SSD, and bump both of them up as they're too small for our needs if both are required to be the same (installed independently, not in a RAID together).
    This is a lot less ideal, but it'll do for now until we can re-evaluate and perhaps start looking at other providers in future (again. RIP).
    We'll update this again once they update us further (which they may not do until after they're done, judging by their previous update).
    Thanks for your patience.
    UPDATE (16/11/2018 06:00 AM UTC+2):
    Provider once again asked for confirmation, to which we responded pretty much immediately afterwards. No indication of when they'll begin...

    UPDATE (16/11/2018 03:00 PM UTC+2):
    Ordered a new dedicated server from another provider.

    As it's the weekend, this order may not be processed until Monday, but one way or another we'll get the server back up. If our current provider gets around to dealing with our request, we'll continue to use them for a short while until we can switch over to the new provider as their support is ridiculously unacceptable.

    Thanks again for your patience & understanding.
    UPDATE (16/11/2018 04:00 PM UTC+2):
    We've been informed that the drives are "being installed now" and that the OS will take "24 hours to install & update" because they "ensure servers are always patched up".
    UPDATE (16/11/2018 05:20 PM UTC+2):
    (dedicated server finally went offline, so it appears they're doing things.)

    UPDATE (16/11/2018 07:00 PM UTC+2):
    New dedicated server order was processed, purchasing licenses & preparing to install the operating system. No update on our current dedicated server.
    UPDATE (16/11/2018 07:05 PM UTC+2):
    Waiting for license order to be processed.
    UPDATE (16/11/2018 09:00 PM UTC+2):
    License order has been processed, so I can now begin installing the new dedicated server (screw the old provider. >_>)

    UPDATE (16/11/2018 09:05 PM UTC+2):
    Operating system is now installing.

    UPDATE (16/11/2018 09:35 PM UTC+2):
    Operating system is installed. Downloading & installing updates.

    UPDATE (16/11/2018 10:00 PM UTC+2):
    Downloading backup data (may take a bit).
    UPDATE (17/11/2018 04:00 AM UTC+2):
    Restoring data & configuring services.
    UPDATE (17/11/2018 05:30 AM UTC+2):
    Restored database, website & forums functionality. Can finally see the light at the end of this tunnel!
    UPDATE (17/11/2018 09:00 AM UTC+2):
    Prepared compensation, and testing everything to make sure it's still working correctly after restoration. Not too long now.
  10. Like
    twostars got a reaction from popo1783 in [Update] Extended server maintenance   
    Hey guys,
    WEBSITE & FORUMS ARE FINALLY BACK. Will keep updating here.
    Thankyou so much for your patience & support during this time.
    15/11/2018: Server is down for extended maintenance to replace a problematic disk drive which is causing lag (requiring pulling data off an existing RAID array and reinstalling the operating system).
    It is expected our provider will begin this procedure at 9:00 AM server time (UTC+2), so before then we need to ensure all of our raw data is backed up for quick restoration.
    Thanks for your patience.
    SUMMARY
    Current provider was supposed to replace 2 disks (well, 1, but they insisted on replacing both). This is apparently too difficult a task to ask of them. Lot of waiting around while they do a whole lot of nothing.
    Ordered new server with another provider. This was approved and provisioned way faster (should've just done this from the start).<br />
    Setting up new dedicated server, downloaded & restored backups, configured services & restored functionality.
    Currently testing everything to make sure it's still working correctly, not too long now.
     
     
    UPDATE (15/11/2018 10:40 AM UTC+2):
    Everything is backed up, however provider has yet to commence hardware changes. Waiting on them at this point.
    UPDATE (15/11/2018 05:45 PM UTC+2):
    Provider hasn't yet started. They asked for confirmation, which they received but haven't yet begun as of this time.
    It will likely be down for several hours longer, while we sleep and they hopefully do their thing - eventually (we waited around as long as we could). Sorry for the inconvenience.

    UPDATE (16/11/2018 12:00 AM UTC+2):
    We've (finally) been told that due to unexpected technical limitations, our intended setup isn't actually possible.
    So instead, we've been forced to swap another storage drive to the same SSD, and bump both of them up as they're too small for our needs if both are required to be the same (installed independently, not in a RAID together).
    This is a lot less ideal, but it'll do for now until we can re-evaluate and perhaps start looking at other providers in future (again. RIP).
    We'll update this again once they update us further (which they may not do until after they're done, judging by their previous update).
    Thanks for your patience.
    UPDATE (16/11/2018 06:00 AM UTC+2):
    Provider once again asked for confirmation, to which we responded pretty much immediately afterwards. No indication of when they'll begin...

    UPDATE (16/11/2018 03:00 PM UTC+2):
    Ordered a new dedicated server from another provider.

    As it's the weekend, this order may not be processed until Monday, but one way or another we'll get the server back up. If our current provider gets around to dealing with our request, we'll continue to use them for a short while until we can switch over to the new provider as their support is ridiculously unacceptable.

    Thanks again for your patience & understanding.
    UPDATE (16/11/2018 04:00 PM UTC+2):
    We've been informed that the drives are "being installed now" and that the OS will take "24 hours to install & update" because they "ensure servers are always patched up".
    UPDATE (16/11/2018 05:20 PM UTC+2):
    (dedicated server finally went offline, so it appears they're doing things.)

    UPDATE (16/11/2018 07:00 PM UTC+2):
    New dedicated server order was processed, purchasing licenses & preparing to install the operating system. No update on our current dedicated server.
    UPDATE (16/11/2018 07:05 PM UTC+2):
    Waiting for license order to be processed.
    UPDATE (16/11/2018 09:00 PM UTC+2):
    License order has been processed, so I can now begin installing the new dedicated server (screw the old provider. >_>)

    UPDATE (16/11/2018 09:05 PM UTC+2):
    Operating system is now installing.

    UPDATE (16/11/2018 09:35 PM UTC+2):
    Operating system is installed. Downloading & installing updates.

    UPDATE (16/11/2018 10:00 PM UTC+2):
    Downloading backup data (may take a bit).
    UPDATE (17/11/2018 04:00 AM UTC+2):
    Restoring data & configuring services.
    UPDATE (17/11/2018 05:30 AM UTC+2):
    Restored database, website & forums functionality. Can finally see the light at the end of this tunnel!
    UPDATE (17/11/2018 09:00 AM UTC+2):
    Prepared compensation, and testing everything to make sure it's still working correctly after restoration. Not too long now.
  11. Like
    twostars got a reaction from Insomniac in hi   
    It's not being DDoS'd, it's disk I/O issues -- we're organising with our provider to get it replaced tomorrow:
    ... then I can sort the forum lag, since that's been an issue since we shifted.
  12. Like
    twostars got a reaction from IIIAmJohnWick in Scheduled maintenance notice (15/11/2018)   
    Hey guys,
    Due to issues with our disk drives (which are lately unnecessarily contributing to lag issues), our provider will be swapping out one of our (poorly performing) drives with an SSD.

    This means they will be:
    1. Taking the server offline.
    2. Moving existing important data off a RAID array (which may cause data loss, so we need to ensure all of data is backed up & accessible in the event this happens).
    3. Installing a new SSD.
    4. Installing the operating system onto the SSD.
    Which means that due to the awkwardness with moving the data off the RAID array, we'll need shutdown the server some time before they get started and sync raw data backups (our regular backups may take longer to restore), which may take some time.
    As such, we will be taking the server down for maintenance at roughly 6:00-7:00AM server time (UTC+2), which is 5:00AM-6:00AM Amsterdam/EU-west time.
    This should give us sufficient time to ensure that all of the data is backed up in time before they begin.
    They should begin roughly 3 hours later, at 9:00AM server time (UTC+2). I don't have an ETA on how long they will be.
    Once they're done, it's just a matter of transferring our data back (a little longer if we have to restore it), installing a couple of things (couple of minutes, tops), copying over our config & firewall settings, tweaking paths to the new locations, updating the OS (who knows how long that takes!) and (give or take some other trivial things) we'll be done on our end and can start the server back up (provided all went well).
    So the server should go down at roughly: 6:00~7:00 AM server time (UTC+2) (EDIT: issues became more severe, so we're taking it down at 4:00 AM server time instead)
    It will continue to be down until AT LEAST 10:00 AM server time (UTC+2).
    It will likely be down for maybe 4-5 hours (EDIT: as we had to take it down earlier, 7-8 hours).
    We appreciate your patience and understanding during this time.
    PS: Once this maintenance is over, I will be able to look at fixing forum/website performance, as lately it's been pretty obnoxious.
  13. Like
    twostars got a reaction from IIIAmJohnWick in Scheduled maintenance notice (15/11/2018)   
    Hey guys,
    Due to issues with our disk drives (which are lately unnecessarily contributing to lag issues), our provider will be swapping out one of our (poorly performing) drives with an SSD.

    This means they will be:
    1. Taking the server offline.
    2. Moving existing important data off a RAID array (which may cause data loss, so we need to ensure all of data is backed up & accessible in the event this happens).
    3. Installing a new SSD.
    4. Installing the operating system onto the SSD.
    Which means that due to the awkwardness with moving the data off the RAID array, we'll need shutdown the server some time before they get started and sync raw data backups (our regular backups may take longer to restore), which may take some time.
    As such, we will be taking the server down for maintenance at roughly 6:00-7:00AM server time (UTC+2), which is 5:00AM-6:00AM Amsterdam/EU-west time.
    This should give us sufficient time to ensure that all of the data is backed up in time before they begin.
    They should begin roughly 3 hours later, at 9:00AM server time (UTC+2). I don't have an ETA on how long they will be.
    Once they're done, it's just a matter of transferring our data back (a little longer if we have to restore it), installing a couple of things (couple of minutes, tops), copying over our config & firewall settings, tweaking paths to the new locations, updating the OS (who knows how long that takes!) and (give or take some other trivial things) we'll be done on our end and can start the server back up (provided all went well).
    So the server should go down at roughly: 6:00~7:00 AM server time (UTC+2) (EDIT: issues became more severe, so we're taking it down at 4:00 AM server time instead)
    It will continue to be down until AT LEAST 10:00 AM server time (UTC+2).
    It will likely be down for maybe 4-5 hours (EDIT: as we had to take it down earlier, 7-8 hours).
    We appreciate your patience and understanding during this time.
    PS: Once this maintenance is over, I will be able to look at fixing forum/website performance, as lately it's been pretty obnoxious.
  14. Haha
    twostars got a reaction from Insomniac in PSA: Duplicate votes don't count in elections   
    CheetorS and HUMBURGERR (and all associated accounts) have been banned for this.
    Attempted votes
    CheetorS: 63 (for himself)
    HUMBURGERR: 32 (to CheetorS)
     

    Protip: provoking staff who were willing to overlook it isn't really a smart move.
  15. Like
    twostars got a reaction from ImmortalOne in Patch notes (12/11/2018)   
    Changelog
    Fixed a bug causing offline merchants to occasionally not start. Guard Towers (and any other immovable spawns) can no longer be baited into focusing players out of range of their attacks. AoE skills are now affected by range buffs. This fixes the Warrior master 23 skill "inevitable muderus". Fixed a visual glitch with Kurian's "Pull" ability. It should no longer visually snap monster/NPC targets back. This may fix the issue experienced with Juraid monsters glitching out, but I'm not 100% certain on that yet.
  16. Like
    twostars got a reaction from ImmortalOne in Patch notes (12/11/2018)   
    Changelog
    Fixed a bug causing offline merchants to occasionally not start. Guard Towers (and any other immovable spawns) can no longer be baited into focusing players out of range of their attacks. AoE skills are now affected by range buffs. This fixes the Warrior master 23 skill "inevitable muderus". Fixed a visual glitch with Kurian's "Pull" ability. It should no longer visually snap monster/NPC targets back. This may fix the issue experienced with Juraid monsters glitching out, but I'm not 100% certain on that yet.
  17. Haha
    twostars got a reaction from Insomniac in PSA: Duplicate votes don't count in elections   
    CheetorS and HUMBURGERR (and all associated accounts) have been banned for this.
    Attempted votes
    CheetorS: 63 (for himself)
    HUMBURGERR: 32 (to CheetorS)
     

    Protip: provoking staff who were willing to overlook it isn't really a smart move.
  18. Thanks
    twostars got a reaction from TheBeastaq in Bifrost.   
    It's on our list. 
  19. Haha
    twostars got a reaction from Insomniac in PSA: Duplicate votes don't count in elections   
    CheetorS and HUMBURGERR (and all associated accounts) have been banned for this.
    Attempted votes
    CheetorS: 63 (for himself)
    HUMBURGERR: 32 (to CheetorS)
     

    Protip: provoking staff who were willing to overlook it isn't really a smart move.
  20. Like
    twostars got a reaction from IIIAmJohnWick in Event end to fast   
    It definitely has things to improve upon. It making the bowl inaccessible to players due to client lag when loading in nearby spawns is kind've a big one.
    Beyond that, issues with wasted space due to event items (which I need to find a way of moving directly into quest tracking somehow), etc are all things that hurt the fun aspect more than it's worth keeping it around IMO.
    Not to worry though, we'll be looking at these issues and improving on them for the upcoming Christmas event. :-)
  21. Thanks
    twostars got a reaction from IIIAmJohnWick in Patch notes (10/11/2018)   
    Changelog
    Halloween event has now been disabled. Thanks for participating. The bowl should be a lot less laggy again. Fixed a bug with King notices. These will now correctly show the notice instead of the "Nation introduction" prompt (for setting the King messages on the login screen). [Update] Halloween event quests & items received via exchange are now automatically removed upon login.
  22. Thanks
    twostars got a reaction from IIIAmJohnWick in PSA: Duplicate votes don't count in elections   
    This should be obvious, but we've received PMs from people who claim that they should have won, and the actual winners "must have cheated".
    Actually, they won (over you) because you and a friend created many accounts & characters to vote for yourself, and not a single one of these votes counted in the final tally. So they had more legitimate, unique votes.
    So y'know, don't do that. And especially don't come complain to us when it doesn't work out for you.
    That is all.
  23. Sad
    twostars got a reaction from red123 in Attention, please! :)   
    Closing this thread because I have a fear of meaningless complaints.
  24. Confused
    twostars got a reaction from TheBeastaq in some questions   
    It's RNG. I doubt your sample size was high enough to determine anything substantial.
    Both sides apply the same buff, always. The server enforces the proc rate when this buff exists.
    No part of that is nation-dependent.
  25. Like
    twostars got a reaction from IIIAmJohnWick in Patch notes (06/11/2018)   
    Changelog
    Darkness Mace's anti-heal effect is now properly validated as an attack, so it can no longer be used to attack players in safe zones. Fixed an oversight allowing players to still sometimes list more than they can be paid for with selling merchants. King chat is now correctly censored, as with all other chat. Improved logging for various features. [Update] Fixed client tooltip for Holy Animor(+13). [Update] Dark Knight Crossbow's proc now roots instead of stuns.
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